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Contact EagleStream support
Subscriber, prospective customer or partner — our Halifax desk answers in English and French, 24 hours a day. Most messages get a reply within minutes, and every ticket is handled by a person who can actually change your line.
Send a message
Tell us what you need and we will come back with an answer, not a ticket number. Typical response time is under 15 minutes during Canadian waking hours.
Other ways to reach us
The fastest channel for installation and troubleshooting. Send a message to +1 514 447 7860 and a technician picks it up directly — screenshots welcome.
Written a longer question, or need something in writing for your records? Email [email protected] and we reply within a few hours at the outside.
Postal address
EagleStream Media1801 Hollis Street, Suite 1200
Halifax, NS B3J 3N4, Canada
Support that covers the whole journey
Account & activation
Order confirmation, credential delivery, term extensions and moving your line to a new TV.
Device & setup
Step-by-step help for IBO Player on any supported device — see the setup guide first if you prefer to read.
Payments
Payment methods, receipts, duplicate-charge investigations and questions about the refund policy.
Content requests
Ask us to add a film, a series or a missing bouquet. Most requests land in the library within days.
Looking to sell rather than subscribe?
Our partner programme has its own intake. Details, panel features and commission structure are on the reseller page, and pricing for end customers stays exactly as published on the pricing page.